Privacy Policy

Last updated: October 2025

This Privacy Policy explains how Coen Regional Aboriginal Corporation (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from our online store.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information that you provide directly to us when you:

Make a purchase or create an account
Subscribe to our mailing list or contact us
Interact with our website, forms, or customer service

This information may include your:

Name, address, and contact details
Email address
Payment information (processed securely by our payment providers; we do not store full credit card details)
Order history and communication records

We may also collect technical information such as your IP address, browser type, and site usage data through cookies or analytics tools.

2. How We Use Your Information

We use your personal information to:

Process and deliver your orders
Communicate with you about your order or account
Respond to your enquiries and provide customer support
Send updates, offers, or newsletters (only if you have subscribed)
Improve our products, services, and website experience
Comply with legal and regulatory obligations

3. Sharing Your Information

We only share your personal information when necessary to operate our store, including with:

Payment gateways and financial institutions to process transactions
Shipping and logistics partners to deliver your order
Service providers that assist in website hosting, analytics, and communication
Legal authorities if required by law

We do not sell or rent your personal information to third parties.

4. International Data Transfers

As our store serves international customers, your data may be transferred outside Australia for order processing or service provision. We ensure that any such transfers comply with applicable privacy protections.

5. Security

We take reasonable steps to protect your personal information from misuse, interference, and unauthorised access.

Our website uses secure (SSL) encryption and trusted third-party payment gateways for online transactions.

6. Cookies

Our website uses cookies to enhance your browsing and shopping experience. You can choose to disable cookies in your browser, but some parts of the site may not function properly without them.

7. Access and Correction

You may request access to the personal information we hold about you, or ask for it to be corrected if inaccurate.

To do so, please contact us using the details below.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to make a privacy complaint, please contact:

Coen Regional Aboriginal Corporation

29 Taylor Street, Coen QLD 4892, Australia

Email: ecommerce@crac.org.au

We will respond to all privacy enquiries and complaints within a reasonable timeframe.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date at the top.